SAKER® Automatic Pet Water Fountain

At Sakersnow we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, or you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

====================>> RETURN POLICY <<====================

1. Not Happy with Your Order

If you are not happy about your purchase, 90 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.

2. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via customer@sakersnow.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

====================>> CANCELLATION <<=====================

1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via customer@sakersnow.com. For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.

====================>> Warranty <<========================

This warranty only covers manufacturing defects and does not cover:

• Damage caused by accident
• Improper care
• Normal wear and tear
• Break down of colors and materials due to sun exposure
• After-market modifications

No returns/exchanges for products with water exposure will be accepted.

====================>> REFUND POLICY <<====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

• If the product you’ve purchased is completely non-functional or damaged.
• If you did not receive the product within 90 business days (orders from South America only) from when you placed your order.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

Kindly submit a ticket on our Support Center.

We process orders between Monday and Friday

Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.

To USA

1. Standard Shipping (10-15 business days) - $5.99 (Free over $60)
2. Express Shipping (3-7 business days) - $7.99

Depending on your delivery address, your order might be delivered with a local carrier in United Kingdom.
After placing an order, you will receive an order confirmation mail and when the shipment leaves our warehouse you'll receive a shipment notification mail containing a link to a status page where you can find your tracking number and a link to the DHL tracking page, which helps you to track shipments and check shipment delivery status online.

If you have any questions please contact our customer service at customer@sakersnow.com for further assistance. 
At Sakersnow, we do our very best to deliver your order as fast as possible!

Here you can check our delivery times for all countries